Free Shipping and Returns Every Day!
Shipping & Delivery
Privacy & Security
Returns & Replacements
To begin browsing through the 7Diamonds.com collection online, simply make a selection from the list of categories. You may than narrow your search using the filters we have available. Click on the photo of the product you’d like to view in detail and click “quick view” at the center or the product image for a quick detailed pop up or to order the item.
Shipping & Delivery
7Diamonds.com is pleased to provide our customers with FREE ground shipping with every order. We also offer simple and inexpensive flat rate 3rd day and next day shipping for those that need it sooner. The following are our shipping timelines and costs:
|Order Total||Method||Cost||Expected Arrival|
|Any||Ground||FREE||Within 5 business days|
|Any||3 Day||$15||Guaranteed within 3 business days|
|Any||Next Day||$25||Guaranteed by next business day|
Privacy & Security
Returns & Replacements
> Registered Users: To start the return process, please login to your account at http://www.7diamonds.com/customer/account/login/
> Guest Users: If you are a Guest and returning an item within 30 days, you can print a shipping label here: http://www.7diamonds.com/return-merchandise (Works best with Internet Explorer and Google Chorme, newer versions of Safari are not supported)
We strive to ensure that you are fully satisfied with every purchase you make at 7Diamonds.com. Our online return policy is as follows:
Purchased merchandise must be returned within 30 days of date of purchase receipt. ***From December 1 - January 1 items must be returned within 60 days of date of purchase.
All merchandise must be returned in their original condition, with all original tags attached.
Shipping and handling charges are non-refundable.
We are unable to accept COD’s.
We are unable to take responsibility for items lost in mail or transit.
We only accept returns for purchases made through 7Diamonds.com
7Diamonds.com will not accept or assume return shipping costs for merchandise shipped outside of the allotted 30-day timeline.
Free Prepaid Returns (USA Only. Within 30 Days)
Go to the tab 'Returns & Exchanges" tab and complete the form with the product and order you would like to return
Print return label and packing slip and place in and on package accordingly
Drop off return package to your local shipping center
Refer to your account for RMA number and progress
You will receive a confirmation email once your return has been approved. Please allow 3-5 business days from the time we receive your return for it to be processed.
Refunds and processing time:
If your return is initialized within the 30-day timeline specified above; your refund will be processed within 3-5 business days upon return. We will refund you the amount of the original receipt including any tax; sorry, but shipping charges cannot be refunded. We are only able to issue your refund in the same form of the original payment. Please allow up to 2 billing cycles for refund to be reflected on your statement.
Your bank may require additional days to process and post the refund to your account.
Need a different size or color:
If you would like to process an exchange for a different size or color, simply place a second order and complete the online return process. Once we receive your return, we will credit your account following the process specified above. After 1 exchange all sales are final.
WHERE DOES 7DIAMONDS.COM SHIP?
At the present time 7Diamonds.com can only ship orders to addresses within the United States. We are unable to ship to international addresses, APO/FPO addresses, or P.O. boxes.
DOES 7DIAMONDS.COM DELIVER ON SATURDAYS?
7Diamonds.com does not currently offer delivery on Saturdays. However, we do offer FREE ground shipping as well flat rate 3rd day and next day shipping.
DOES 7DIAMONDS.COM CHARGE SALES TAX?
In compliance with individual state tax regulations, sales tax is automatically applied to your 7Diamonds.com order if your shipping address is in the State of California.
WHAT ARE THE BENEFITS OF SIGNIING UP FOR AN ACCOUNT AT 7DIAMONDS.COM?
You can customize your account settings, complete returns and save credit card information for faster checkout for the next time you visit 7Diamonds.com.
WHAT DO I DO IF I FORGET MY 7DIAMONDS.COM ACCOUNT PASSWORD?
If you forget your password, please click on the "forgot password" link on the sign in page.
HOW CAN I PLACE A TELEPHONE ORDER?
To place an order by telephone, simply call us toll free at 1.877.577.1963
HOW DO I APPLY A PROMO CODE?
Shop the 7Diamonds.com site.
When you are ready to checkout; simply hover over the shopping bag located on the top right corner, click “View Bag”.
Under “Promotional Codes” type in the provided promo code and click apply coupon.
Once you click “Apply” you should see your discounts reflected in your total.
That’s it, you’re DONE.
Then continue through checkout.
*Newsletter signup promotion will not work with sale items posted on the site.
WHEN WILL MY ORDER BE SHIPPED? WHEN WILL IT ARRIVE?
Orders placed Monday thru Thursday prior to 1pm PST, may be shipped the same day.
*Please note: Orders placed on Friday, prior to 1pm are not guaranteed to go out the same day and may be shipped out on Monday.
HOW DO I CHECK THE STATUS OF MY 7DIAMONDS.COM ORDER?
In order to check status of your 7Diamonds.com order, simply, log into your account and visit the order history section within your account. Once you place an order you will receive a order confirmation email. You will also receive an email once your order has been shipped. Your shipping confirmation email will include your package(s) tracking number.
*Please note that it may take up to 48 hours after the package leaves our warehouse for your tracking information to appear in the shipment tracking system.
HOW DO I CANCEL OR CHANGE MY 7DIAMONDS.COM ORDER?
To cancel or change an order you placed at 7Diamonds.com, please contact customer service at 877.577.1963 or email us at customerservice@7Diamonds.com. You may change or cancel your 7Diamonds.com order as long as it has not shipped. Once an order has shipped, it cannot be changed or canceled.