7DIAMONDS accepts returns and exchanges within 30 days from the date of purchase. Return labels can be requested on our website or by emailing firstname.lastname@example.org—please be sure to include your invoice number, name, and any notes on whether you would like a refund or exchange.
All orders sent out are eligible for ONE exchange, a second label cannot be requested. If an exchange is returned, it will only be eligible for store credit.
Returned Merchandise Conditions
•All merchandise must be returned within 30 days of receipt with all 7DIAMONDS tags attached.
• Merchandise must be unworn, undamaged, and unwashed.
• You are responsible for the care of the items while they are in your possession. If you fail to return the items in good condition, we hold the right to refuse the items for compensation.
• If you return items claiming that they are damaged, please contact Customer Service to discuss replacing or refunding.
• We do not refund shipping costs.
• Items received outside of our 30-day return window are only eligible for store credit. If the return is received outside of a 60-day window, it will be returned to you.
• Returns will be processed within 48 hours, this may vary during busier seasons.
International Returns (Including Canada)
At this time, 7DIAMONDS does not offer prepaid returns for international orders. Please utilize a trackable postal service to send back items; you will need to cover the postage costs yourself.
• Please mark the parcel as “returned goods” to avoid being charged any further duties.