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Free Ground Shipping & Returns On Order $50 or More!

FAQs

  • Where does 7Diamonds.com Ship?
    Currently 7Diamonds.com can only ship to addresses in United States. If you would like order an item to be shipped internationally please contact us for additional options.

  • When will my order be shipped? When it will arrive?
    Order placed Monday thru Thursday prior to 1PM PST, may be shipped the same day.
    *Please note: Orders place on Friday, prior to 1PM PST are not guaranteed to go out the same day and may be shipped out on Monday.

  • Does 7Diamonds.com deliver on Saturday/Sundays?
    7Diamonds.com does not currently offer delivery on Saturdays. However, we do offer FREE ground shipping as well flat rate 3rd day and next day shipping.

  • How do I cancel or change my 7Diamonds.com order?
    To cancel or change an order you placed at 7Diamonds.com, please contact customer service at 877.577.1963 or email us at customerservice@7Diamonds.com. You may change or cancel your 7Diamonds.com order as long as it has not shipped. Once an order has shipped, it cannot be changed or canceled. 

  • How do I check the status of my 7Diamonds.com order?
    To check the status of your 7Diamonds.com order, simply, log into your account and visit the order history section within your account. Once you place an order you will receive a order confirmation email. You will also receive an email once your order has been shipped. Your shipping confirmation email will include your package(s) tracking number.
    *Please note that it may take up to 48 hours after the package leaves our warehouse for your tracking information to appear in the shipment tracking system.

 

  • What are the benefits of signing up for an account with 7Diamonds.com?
    You can customize your account settings, complete returns and save credit card information for faster checkout for the next time you visit 7Diamonds.com.

 

  • What do I do if I forget my 7Diamonds.com account password?
    If you forget your password, please click on the “forgot password” link on the sign in page.

 

  • Does 7Diamonds.com charge sales tax?
    In compliance with individual state tax regulations, sales tax is automatically applied to your 7Diamonds.com order if your shipping address is in the State of California.

 

  • How do I apply a promo code?
    1. When you are ready to checkout; simply hover over the shopping bag located on the top right corner, click “View Bag”.
    2. Under “Promotional Codes” type in the provided promo code and click apply coupon.
    3. Once you click “Apply” you should see your discounts reflected in your total.
    4. That’s it, you’re DONE.

    Then continue through checkout.

     

     

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